FAQ
Who is Vero Ware ?
Vero Ware LLC is a Wyoming-based company specializing in curating premium tableware that combines functionality with artisanal craftsmanship.
How can I contact you?
Email:contact@veroware.shop
Phone: (202) 657-8876
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Where are your products made?
Many of our pieces are hand-finished in Portugal by skilled artisans using traditional techniques.
Why do your stoneware pieces have natural variations?
Our stoneware contains natural flecks that emerge during firing and may show through lighter glazes. These variations are part of the handcrafted character we celebrate.
Are your products food-safe?
Yes, all our tableware is made with safe, non-toxic materials and is completely food-safe.
Shipping questions
Do you offer free shipping?
Yes, we provide free shipping on all orders with no minimum purchase required.
How long does shipping take?
Order processing takes 1-2 business days. Shipping typically requires 2-3 business days, with a total delivery timeframe of 3-5 business days from order completion.
What shipping carriers do you use?
We use USPS Ground Advantage and UPS Ground for reliable delivery across the United States.
Can I track my order?
Yes, you'll receive a shipping confirmation email with a tracking number once your order ships. You can track your package through USPS or UPS tracking services. TRACK ORDER
Returns questions
What is your return policy?
We accept returns within 60 days of purchase. Items should be gently used and undamaged, with original packaging intact.
How do I start a return?
Contact us at contact@veroware.shop or (202) 657-8876 before sending anything back. We'll provide personalized return instructions.
How long do refunds take?
Refunds typically process within 5-10 business days and return to your original payment method.
Who pays for return shipping?
We cover all return shipping costs. Simply contact us for a prepaid return label.
Can I exchange items?
Yes, you can exchange items within 30 days based on current stock availability.